Privacy Policy

1. Introduction

Cargoza Trade & Logistics ("Cargoza," "we," "us," or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight forwarding and logistics services.

2. Information We Collect

• Personal Information: Name, email address, phone number, company name, and job title provided when you request a quote, create an account, or contact us.
• Shipment Data: Container numbers, bills of lading, shipment references, cargo descriptions, and routing information necessary to provide our logistics services.
• Account Data: Login credentials, preferences, and activity logs associated with your account.
• Technical Data: IP address, browser type, device information, and usage analytics collected automatically when you visit our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or our website forms.

3. How We Use Your Information

• To provide, maintain, and improve our freight forwarding and logistics services
• To process and fulfill quote requests and shipment bookings
• To provide real-time shipment tracking and status updates
• To communicate with you about your shipments, account, or inquiries
• To comply with customs, regulatory, and legal requirements
• To conduct risk assessments and ensure cargo security
• To improve our website, services, and customer experience
• To prevent fraud and ensure the security of our systems

4. Information Sharing

• Shipping Partners: Carriers, shipping lines, and terminal operators as necessary to execute transportation services.
• Customs Authorities: Government agencies as required for customs clearance and regulatory compliance.
• Insurance Providers: When cargo insurance services are requested.
• Service Providers: Third-party vendors who assist us with IT infrastructure, analytics, and customer support.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your information. All data transmitted through our platform is encrypted using TLS/SSL protocols. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Shipment records are retained for a minimum of 5 years in accordance with international trade and customs regulations. You may request deletion of your account data at any time, subject to our legal retention obligations.

7. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent

8. Cookies

Our website uses essential cookies to maintain your session and preferences. We use httpOnly cookies for authentication purposes. We do not use third-party advertising cookies. Analytics data is collected in aggregate form and does not identify individual users.

9. International Data Transfers

As an international freight forwarding company, your data may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: Cargoza Trade & Logistics, Globus Center, 609 Jafar Jabbarli Street, Baku, Azerbaijan. Email: [email protected], Phone: +994 50 312 53 35