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Terms of Service

Last updated: February 1, 2026

1. Acceptance of Terms

By accessing or using the services provided by Cargoza Trade & Logistics ("Cargoza," "we," "us," or "our"), including our website, shipment tracking platform, and freight forwarding services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

  • Sea freight forwarding (FCL and LCL)
  • Road transport and trucking services
  • Air freight forwarding
  • Multimodal transportation
  • Customs clearance and brokerage
  • Cargo insurance arrangement
  • Warehousing and storage solutions
  • Real-time shipment tracking
  • Risk assessment and cargo profiling

3. User Accounts

  • Provide accurate, current, and complete information
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

4. Shipment Terms

  • All shipment bookings are subject to availability and confirmation by Cargoza.
  • Quoted rates are valid for the period specified and are subject to change based on market conditions, fuel surcharges, and regulatory adjustments.
  • Estimated transit times and arrival dates are provided in good faith but are not guaranteed. Delays may occur due to weather, port congestion, customs processing, or other factors beyond our control.
  • The client is responsible for providing accurate cargo descriptions, weights, dimensions, and any required documentation.
  • Dangerous goods, prohibited items, and restricted commodities must be declared in advance and are subject to additional terms and surcharges.

5. Liability and Insurance

  • The Hague-Visby Rules (for sea transport)
  • The CMR Convention (for road transport)
  • The Montreal Convention (for air transport)
  • FIATA Standard Trading Conditions

6. Payment Terms

  • All invoices are due within 30 days of issuance unless otherwise agreed in writing.
  • Late payments may incur interest at a rate of 1.5% per month.
  • Cargoza reserves the right to hold cargo or suspend services for overdue accounts.
  • All prices are quoted exclusive of VAT and applicable taxes unless stated otherwise.
  • Additional charges may apply for demurrage, detention, storage, re-routing, or services not included in the original quotation.

7. Customs and Compliance

The client is responsible for ensuring that all goods comply with the export, import, and transit regulations of the relevant countries. Cargoza will assist with customs clearance but does not guarantee approval or processing times. Any fines, penalties, or costs arising from non-compliance, misdeclaration, or prohibited goods are the responsibility of the client.

8. Intellectual Property

All content on the Cargoza website, including text, graphics, logos, icons, images, and software, is the property of Cargoza Trade & Logistics and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Cargoza shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from the use of our services or website. Our total liability for any claim shall not exceed the fees paid by you for the specific service giving rise to the claim.

10. Force Majeure

Cargoza shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, wars, strikes, government actions, pandemics, port closures, or disruptions to transportation networks.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Baku, Azerbaijan, unless otherwise agreed by the parties.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any modifications constitutes acceptance of the revised terms.

13. Contact Information

For questions regarding these Terms of Service, please contact us at: Cargoza Trade & Logistics, Globus Center, 609 Jafar Jabbarli Street, Baku, Azerbaijan. Email: [email protected], Phone: +994 50 312 53 35